Better business

From bridges to railways, schools to hospitals – we bring cost savings, efficiencies and regional growth to public and private sector organisations, which in turn bring value to the wider population.

Creating value through financial stability and growth

In 2015, our sustainability initiatives made a net profit contribution of £33.8 million, which surpassed our target of £32.5 million and is a significant milestone towards reaching £40 million by 2020.

How did we do this? We innovated, we reduced waste, we improved process efficiency, we found clever ways to cut down on travel and we worked in partnership with our customers and supplier partners.

“Tracking, declaring and independently verifying sustainability’s £33.8 million profit contribution is – we believe – critically important and still relatively new in our sectors and other organisations. While we’ve set ourselves an incredibly tough target, we’re regularly told how essential and powerful this evidence is in underlining the case for sustainability and its strategic impact on building a successful business.”

Richard Adam, Group Finance Director

Innovating with customers

Sustainable design, construction and maintenance have helped our customers save costs and built our own reputation as a business that thinks ahead. We’re working with Nationwide to transform its retail banking branch network to align to a digital society, and the Carillion–Nationwide team won the British Institute of FM Team of the Year Award.

“The joint Nationwide and Carillion team demonstrated an exceptional submission that impressed all the judges; their partnership delivering outstanding value for the business and for customers.”

British Institute of Facilities Management

+36 Net Promoter Score (2014: +37)

Highly Commended, British Institute of Facilities Management

Partnering with SMEs and local suppliers

We have a supplier spend of £3.4 billion, most of which is spent locally, and we have a responsibility to help our suppliers and partners to become more sustainable. Our focus remains on helping to grow small and medium enterprises (SMEs). We are a funding partner of the Supply Chain Sustainability School – an award-winning, virtual learning facility for the full built environment.

“If we are to develop and maintain tomorrow’s buildings and infrastructure, we must act today to ensure the next generation of tradespeople are suitably skilled, prepared and conscious of their impacts.”

David Picton, Chief Sustainability Officer, and Board Director of the Supply Chain Sustainability School

2015 progress

Flexible Framework

Level 5 of Sustainable Procurement Task Force Flexible Framework [2020 target: start to implement the principles of new ISO 20400 standard]

SME spend

31% of UK supplier spend went to SMEs [2020 target: maximise UK SME spend]

Ethical sourcing

25% of suppliers responded positively to sourcing materials and products from responsible and ethical sources [2020 target: 100%]

Local spend

58% local spend including SMEs [2020 target: 60%]

Building trust, winning work

We are a trusted partner in both the public and private sectors, because we’ve built relationships based on quality and value for money services that our customers can rely on. We won the PwC Building Public Trust Award for FTSE 250 Sustainability Reporting for an unprecedented third consecutive year. But we know that trust can be quickly lost, which drives our robust approach to risk management. See more on risk and our stakeholder engagement in the full sustainability report (10.2MB PDF).

Investing in Integrity Charter Mark

Finalist in the Business in the Community Responsible Business of the Year Award 2015

BITC CR index 2016 logo

Four stars (96%) in Business in the Community’s 2016 CR Index (BITC CR Index reports results in 2016, following survey submissions made in 2015)